Eclipse Crown Security FAQ: 2FA, Passwords and Account Safety
The Eclipse Crown team's answers about two-factor authentication, passwords, phishing, devices, suspicious activity and how the casino protects data and payments. If your question is not here, live chat on eclipsecrown.com answers 24/7, even while you are signed out.
Secure your account now.
Sign in on eclipsecrown.comTwo-factor authentication
Does Eclipse Crown have 2FA?
Yes, two-factor authentication can be set up on your account.
Is it on by default?
No, it is optional; you set it up yourself.
Why should I use it?
It stops a stolen or leaked password alone from opening your account.
How do I set it up?
Sign in on eclipsecrown.com, find the two-factor option in your account and follow the steps; live chat can help if you cannot find it.
What if I lose the device for my second factor?
Contact live chat from another device; the team will guide you and may ask you to confirm your identity.
Which 2FA method does Eclipse Crown use?
The method is shown during setup in your account.
Do I still need a strong password with 2FA?
Yes; the two protect against different failures and work best together.
Does 2FA work on mobile?
Yes; if the same phone provides your second factor, keep a screen lock on.
Can support switch 2FA off for me?
Contact live chat if you need help with 2FA; expect identity confirmation before any change.
When is the best time to set up 2FA?
At your first sign-in, before your first deposit; otherwise, today.
Does 2FA replace password recovery?
No, the Forgotten Password and Unlock your account screens still apply.
Passwords
What makes a good password?
Long, unique to Eclipse Crown and known only to you; a passphrase stored in a password manager works well.
Can I reuse a password from another site?
You should not: a leak elsewhere would expose your account.
How do I change my password?
Through Forgotten Password and the Recover your password screen on eclipsecrown.com.
Who is responsible for my password?
You are; under the casino's rules, players keep their credentials safe.
Should I write my password down?
Keep it in a password manager rather than on paper or in notes others can see.
Should I share my login with family?
No, accounts are personal and one per person.
My saved password stopped working.
If you changed it, update the saved entry; otherwise use Forgotten Password.
How often should I change my password?
Change it straight away if you suspect it leaked or was entered on a fake page; otherwise a strong, unique password with 2FA is what matters most.
Does my email password matter too?
Yes, recovery links go to your email, so secure it with its own strong password.
Is a password manager safe to use?
It helps you keep a long, unique password for every site; protect the manager itself with a strong master password.
Signing in safely
Where is the genuine sign-in?
Only on eclipsecrown.com, behind Sign In at the top right.
How do I avoid fake sign-in pages?
Bookmark eclipsecrown.com once and sign in only from that bookmark.
Should I sign out after playing?
Always on shared devices; on your own locked device it is your choice.
What if the sign-in page looks different?
Check the address bar shows eclipsecrown.com; if in doubt, close it and open your bookmark.
Why does a message urge me to sign in now?
Urgency is a pressure tactic; genuine account actions never require following a link in a message.
The genuine sign-in, one bookmark away.
Open eclipsecrown.comCan I use the same login on several devices?
Yes, one account and one login for every device; sign out on any you share.
What if I am signed out unexpectedly?
Sign in again from your bookmark; if you see anything unfamiliar, change your password and contact live chat.
Phishing and fakes
Will Eclipse Crown ask for my password or a code?
Never, by email, chat, phone or messenger.
Someone asked me to pay to release my withdrawal.
That is a scam; tell live chat.
I got a recovery email I did not request.
Do not follow it; open eclipsecrown.com from your bookmark and tell live chat.
Is an app from another website official?
No, only the Download App item in the eclipsecrown.com menu.
Someone offered me a no-deposit code.
No such offer exists at present; check the Promotions page.
Someone claiming to be support contacted me in a messenger.
Genuine support is reached through eclipsecrown.com or [email protected]; do not share anything and tell live chat.
Can I trust a code someone posted online?
Only if it appears on the Promotions page of eclipsecrown.com.
Is a message about a "security alert" genuine?
Do not follow its links; open eclipsecrown.com from your bookmark and check, or ask live chat.
How do I recognise genuine Eclipse Crown emails?
They concern your own account, never ask for passwords, codes or payments, and point you back to eclipsecrown.com or its Documents tab.
What should I do with a suspicious message?
Do not click its links or share anything; describe it to live chat.
Devices
Is it safe to save my password on my phone?
Only on your own, locked phone.
What if my phone is lost?
Change your password from another device and contact live chat.
Is public Wi-Fi safe?
Transactions use SSL, but check the address is eclipsecrown.com before signing in.
Should I delete document photos from my phone?
On shared devices, yes, after uploading them in the Documents tab.
Is the mobile site as secure as the desktop?
The same protections apply; your screen lock completes them.
Should I keep my browser updated?
Yes, an up-to-date browser handles secure connections properly.
Suspicious activity
I see activity I did not make. What now?
Change your password, set up 2FA and contact live chat or [email protected] immediately.
Is there a time limit for reporting?
Refund requests related to unauthorised access are time-limited under the Terms, so report it promptly.
Can I report while locked out?
Yes, live chat works while signed out.
What will support ask me?
They may ask you to confirm details or provide a supporting document, but never your password or a code.
What should I check after an incident?
My Balance, Promo > My Bonuses, pending withdrawals and the email linked to the account.
Someone used my account with my permission. Is that a problem?
Yes, accounts are personal; bets placed by others still count against your account and can breach bonus terms.
How the casino protects you
How is my data protected?
By encryption and access controls; staff with access are bound by confidentiality agreements.
How are payments protected?
By SSL and fraud prevention measures.
Can someone change my email by contacting support?
Changes go through support and may require a supporting document.
Who sees my personal data?
Staff who need it and providers directly involved in the service, such as game studios, payment processors and verification services; marketing partners only with consent.
Does the casino use secure connections?
Yes, transactions use SSL.
Will staff ever need my password?
No, no one from Eclipse Crown will ever ask for it; keep it known only to you.
Money and security
Can someone withdraw to their own account from mine?
Payouts go only to methods in the account holder's name, and identity checks may be requested.
Where do documents go?
Only in the Documents tab of your profile.
Where do crypto deposit addresses come from?
Only from your own cashier after signing in.
Do deposit limits help security?
Yes, a daily deposit limit also caps what could pass through the cashier on any day.
See our payment security page.
Does verification protect me?
Yes, identity checks before payouts mean a stolen login alone is not enough to withdraw.
Can I withdraw to a corporate card?
No, card payouts go only to personal cards in your name.
Can someone else claim a bonus on my account?
Offers are tied to your account and one per household; keep the login private so nobody can use it.
Do higher phases change security?
No, the same protections apply; from Totality, a personal manager can also help.
Help
How do I contact support?
Live chat 24/7 or [email protected]; see our support page.
Where can I set limits?
Through the limits link on eclipsecrown.com; see our responsible gambling page.
Where can I find independent help with gambling?
Gamblers Anonymous and Gambling Therapy support players and families.
Is there a sportsbook account?
No, Eclipse Crown is casino only, so one login covers everything.
How old must I be?
18, or the higher local gambling age; proof of age can be requested.
Can I set up 2FA on mobile?
Yes, in your account in the mobile browser; see our mobile security page.
A safer account in minutes.
Go to Eclipse Crown